Frequently Asked Questions
Everything you need to know about our hidden treasures.
How do I find my jewel inside the candle?
As your candle burns, your jewel will eventually appear wrapped in protective gold or silver foil. Once the wax has melted sufficiently around the foil, use a pair of tweezers to carefully remove the package and uncover your surprise.
What is the value of the jewelry hidden inside?
Every candle contains a piece of jewelry valued between $15 and $5,000. Each jewel comes with a unique code that you can enter on our website to discover its official appraisal value.
What kind of wax do you use in your candles?
We use a premium, eco-friendly soy wax blend specifically formulated for a clean, long-lasting burn and maximum scent throw, ensuring your home smells as good as your new jewelry looks.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return a candle if I don't like the scent?
We accept returns on unlit and unused candles within 30 days of purchase. However, once the candle has been lit or the jewelry has been removed from the wax, the item is no longer eligible for a return or exchange.
Are the jewelry pieces real silver or gold?
Yes, we use high-quality materials including 925 Sterling Silver, 14k Gold plating, and genuine gemstones. The specific metal and stone type will vary based on the surprise item found in your candle.